Terms & Conditions
We do not offer merchandise on a “TRIAL” or “APPROVAL” basis. Any authorized returned products will be subject to a minimum 25% restocking charge plus a re-delivery/installation charge and must be initiated within 3 calendar days. If allowed, the item must be returned in good condition with all hook ups, user manual and registration card. Returns will not be accepted after the 3 calendar day period. No Returns on Used Appliances, delivery or installation charges, mattress, pillow, bedding or foundation items. Cancellations of extended service contracts may be subject to a re-stock/cancellation fee. See service contract terms & conditions for details.
Special Order products (i.e. an item not regularly kept in inventory) must be PAID IN FULL at the time of purchase and are NON REFUNDABLE, subject to change or cancellation. NO RETURNS on Special Orders.
PRIOR TO DELIVERY, BUYER MUST FULFILL THE FOLLOWING RESPONSIBILITIES:
- Doorways, passageways, and stairways must be measured to ensure the appliance will fit and easily enter the premises and have a clear and unobstructed path to its final destination without having to dis-assemble the product.
- Required cutout size (H x W x D) must be measured exactly by the customer and confirmed to fit according to appliance dimensions. A re-delivery or re-installation charge will be incurred should another trip be necessary. *see item 4
- Buyer must be present at site, or have a representative of buyer 18 years of age or older present when delivery takes place to accept delivery and sign that appliances have arrived in good order.
- Delivery/Installation charges are based on hook-up to existing compatible connections and required pre-measured cutout space. Buyer is responsible for electrical, plumbing, cabinet or floor modifications.
Appliance Products sold have a warranty provided against manufacturing defects. At Christie’s Appliance & Mattress Company we stand behind our quality products with a full appliance service department. Charges will apply after the manufacturer’s warranty period. Christie’s Appliance & Mattress Company is not liable for customer transport, misuse, neglect or mis-installation of appliances. Any cosmetic damages (cracked bin, scratched door, etc.) must be reported to Christie’s within 5 calendar days.
All products remain the property of Christie’s Appliance & Mattress Company until paid in full.
Mail-in rebates are the sole responsibility of the customer. Christie’s Appliance & Mattress Company will not reimburse for lost, late or incomplete mail-in rebate submissions.
Please note: Christie’s Appliance does not deliver to or service ALL Tucson areas. Additional delivery and/or installation charges will apply for eligible out of town delivery or service areas.
Please inspect product condition immediately for physical defects or damage. No Damage Claims or Exchanges are allowed after receipt of goods is received unless the damage is noted on the delivery invoice. As-Is, Clearance, Used and Service Return Items are not eligible for additional discounts.