Terms & Conditions
CUSTOMER REQUIREMENTS TO COMPLETE BEFORE SCHEDULING:
A 25% RE-STOCKING FEE plus RE-DELIVERY/INSTALL CHARGE will apply should any product be returned, cancelled, rescheduled or modified (additional charge) due to incomplete Customer Requirements.
- MEASUREMENTS & DESIGNATED SPACE: Required cutout size (H x W x D) MUST BE MEASURED EXACTLY BY THE CUSTOMER and CONFIRMED TO FIT according to product guide dimensions. Product dimensions are available in-store or can be downloaded at
www.christiesappliancetucson.comby searching for the product model number. Please be aware and inspect your existing cabinets, walls, baseboards, flooring, doors, counters, plumbing & electric, connections, etc. that may hinder appliance use or installation. Interior and Exterior doorways, passageways, paths and stairways must be measured and inspected to ensure all products will safely dolly to the designated space without damaging the product or personal property, having to dis-assemble (with the exception of refrigerator/freezer doors) or lift/carry products over obstructions (kitchen islands, walls, shrubs, furniture, etc.).
- CONNECTIONS: CONFIRM your appliance connections are Gas (Natural or LP) or Electric. Delivery/Installation charges are estimated based on existing, compatible plumbing/electric/gas connections (water lines, drains, hoses, etc.) required and Customer’s pre-measured designated space. Range Anti-Tip devices, new gas line installation, and drain pans for multi-floor washer installations are REQUIRED. Appliances will NOT be installed or connected should customer decline installation of range Anti-Tip device, new gas line, or designated space/connections need replacement, repair, or not meet installation requirements. Christie’s will NOT be responsible or reimburse for any required or suggested modifications, product, property, existing faulty/old connections or damage costs.
- SCHEDULING All invoices must be paid in full BEFORE SCHEDULING. Delivery, Installation, Drop-Off and Recycling charges are non-refundable. CANCELLATIONS for Scheduled Deliveries, Drop Offs and Installs must be made before 9:30 AM the morning of scheduled date. $25 cancellation fee plus re-delivery/installation charge will apply for customer/agent cancellations made after 9:30 AM. Additional Delivery/Installation charges will apply for requests (door swing reversals, icemaker installations, laundry stacking, etc.) made after the initial delivery/installation/drop off is complete. An additional Delivery Charge will apply should any Scheduled Installation be dropped off and not installed on initial scheduled date.
- SIGNER: Buyer must be present at site or have an Adult (18+ years of age) representative, approved by the Buyer, present to accept Terms & Conditions and confirm merchandise is in good condition with no damage to product or personal property.
PAYMENT Invoice must be PAID IN FULL before scheduling. Online orders will be cancelled if not paid in full by the close of business on the date of submission. Online or check payments are not accepted for Customer Pick Up. Credit Card payments will not be refunded and charged to a different card due to customer using the “wrong card”. Checks are not accepted for product transported by Customer/Agent. A $40 fee will be charged for any Returned NSF/Account Closed checks and will be reported to the Pima County Attorney’s Office or collections should prompt payment and fees not be received. Check Refunds will only be issued to “Bill To” individual listed on sales invoice. Check refunds will be issued 14 business days after check deposit date. Debit card, cash, gift/reward card transaction refunds will be issued via check. We do not accept credit card balance transfer check payments or credit card payments over the phone. Please allow a minimum of 14 business days for credit card refunds to post to your account. If Christie’s commences an action to recover any payments or property, customer will be responsible for any costs associated with such action, including but not limited to, attorneys’ fees and collection expenses.
CONSUMER FINANCING must be approved at the time of purchase. Modified invoices requiring an increase in financed amount require an additional/modified authorization and must be signed by the account holder BEFORE delivery. Monthly payments are not accepted at any Christie’s locations. Please refer to your finance billing statement and/or terms & conditions for payment requirements.
APPLIANCE WARRANTY & REPAIR: New Appliance Products sold are Warranted by the Manufacturer for manufacturing electrical or mechanical defects only and begin the date the product is Delivered, Installed, Dropped Off or Transported. *Select Discounted products, or products used in a Commercial environment are EXEMPT from Manufacturer’s Warranty. Christie’s makes NO other warranty, express or implied, regarding the products. In no event will Christie’s be liable or held liable for damages or expenses, including, but not limited to, reimbursement due to loss of use of product, reimbursement for loss of profits, reimbursement for damages to or destruction of property due to Manufacturer defects in the products, or late or non-delivery of the Products.
PROTECTION PLANS authorize coverage for mechanical or electrical failures only and begin the date the product is Delivered, Installed, Dropped Off or Transported. Customers may be required to contact a Protection Plan representative for additional repair screening BEFORE repair service is approved and scheduled. Product exchanges approved by the Protection Plan do NOT cover price increase difference for replacement model, removal, modification, hook-ups, re-delivery, re-installation or miscellaneous charges. Cancellations/Refunds of Protection Plans may be subject to a processing fee plus pro-rated cancellation fee, less any paid claims. Please refer to Protection Plan Terms & Conditions for coverage details.
To SCHEDULE SERVICE REPAIR, call Christie’s Factory Authorized Service Department at
CUSTOMER/AGENT TRANSPORT: A photo ID must be presented by the Customer or Agent at the time of pick up. Merchandise will not be released to any individual not listed on the invoice and verified with a photo ID. All Merchandise transported by Customer/Agent is done so at THEIR OWN RISK using their own secured transport materials. Customer/Agent will not hold Christie's Appliance accountable for any and all claims, damages or causes of action from transportation accidents or damages. All products are inspected BEFORE transport and do not qualify for Return or Damage discounts after product is released from our warehouse/store. Christie's will not be liable for product or property damages during transport, product misuse, storage, neglect or Customer/Agent mis-installation of appliances.
HAUL AWAY/RECYCLED products are removed on a one-for-one basis. We do not deliver, connect or install any Haul Away products to other locations. Christie’s will not be responsible for damages or failures to product, current connections or property should your old unit be moved within the home and not hauled away. Please be sure to remove all personal items from your current appliance before removal as all Haul Away/Recycled products are recycled on a daily basis and cannot be recovered. Recycling fees are non-refundable.
RETURN POLICY: NO RETURNS, REFUNDS, or ADDITIONAL DISCOUNTS on Special Orders, Modified or Converted Products, Parts, Filters, Used, Floor Model, AS-IS, Open Box, Buy Back, Damaged, One-Only, Closeout, Discontinued, Service Return appliances, delivery, installation, recycling charges, soap, accessories, mattress, pillow, bedding or foundation items. We do not offer merchandise on a "TRIAL" or "APPROVAL" basis. Any Return requests must be made by contacting the Store Manager within 24 Hours from the date of delivery, installation, drop off or pick up. Christie’s reserves the right to require Service call/s be completed (product diagnosed and part/s replaced) by Christie’s or Manufacturer before any return is considered. Any Return authorized by Christie's Management will require a minimum 25% per product retail restocking fee, plus a re-delivery/installation charge. Returned product must be in pristine condition (no dents, scratches, stains, damage, odors, etc.) with all hook ups, user manual and manufacturer registration card. Returned products not in pristine condition will not be accepted or refunded. Return requests will not be accepted after the initial 24-Hour period. Christie’s reserves the right to refer any Return Request to the Manufacturer or Service Plan provider. NO RETURNS ON SPECIAL ORDERS. Ordered Products or Parts are NOT guaranteed to be received from the Manufacturer or Distributor by any specific date. Special Orders (an item not regularly kept in inventory) must be Paid in Full at the time of purchase and cannot be Returned, Refunded or Cancelled.
DAMAGES: Please fully inspect the condition of ALL delivered, installed or drop off products immediately for physical defects, scratches or damage. Drop Off Products are REQUIRED to be opened and inspected. Any products left unopened or inspected at the customer’s request DO NOT qualify for any return or damage allowance, even if claim is submitted within the 24-hour claim grace period. Any product or property Damage Claim must be reported to a Christie’s Sales Manager for review within 24 hours from the date of delivery, install, or drop-off. ALL Product & Property Damage Claims must include the following: 1) A written description of product or property damage noted on Delivery Invoice at the time of delivery/install/drop off, including the Customer/Agent signature. 2) Clear photos of product or property damage. 3) Clear photos of product model & serial tag. Christie’s reserves the right to refer product damages to the Manufacturer and use a certified representative of our choosing to assess and repair any Property Damage claims. Product or Property Damage Claims not noted on invoice and/or made after the 24-hour grace period will not be accepted or covered under any warranty.
PRICING: In-Store, Online, Telephone and Print Pricing, Promotions and Quotes will not be honored after close of business on select end dates.
MAIL IN REBATES: are the sole responsibility of the Customer. Customers will not be compensated for declined, ineligible, lost, late or incomplete mail-in/electronic rebate submissions. Please refer to the Terms & Conditions listed on your rebate form for full details.
By completing my online order, I agree to the Christie’s Appliance Terms & Conditions listed above.